Tracking links are updated daily from 5 PM, once your order has been shipped and received by the carrier. The tracking link then becomes available and is usually sent to you by email, both from the carrier and from our team.

If you haven’t received a tracking link within 48 hours of shipment, don’t hesitate to contact our customer service — we’ll check it for you quickly.

If you’ve already received an email with a tracking link, we recommend checking it first — it allows you to track your order in real time.

If the link doesn’t work, you can copy the tracking number from the email and paste it directly on the carrier’s website. This will give you the same delivery information. If you have any doubts or persistent issues, our customer service is here to help.

If you have requested a return, please send the product back via Colissimo within 10 days. Shipping costs are your responsibility. The product must be unused, unopened, and in new condition to be resold. Please pack it carefully in a second box with padding to protect the original packaging. Do not write or stick anything on the original packaging — otherwise the product may be considered damaged.

Also make sure the item cannot move during transport. You can use bubble wrap, newspaper, or other padding materials. Please include a note with your ROLLING BEERS order number and date.

Return address :
ZRB Distribution – After-Sales Service
226 rue Jean Baptiste Calvignac
34670 BAILLARGUES
France

Upon receipt, we will inspect the product and inform you as soon as possible. Any damaged product or packaging may be subject to a deduction or repair estimate.

Since March 5, 2022, every purchase on Rolling Beers allows you to earn loyalty points:

1 point for every €10 spent

These points can then be converted into vouchers usable on the site. Some promotions may increase your points (e.g., double points), while certain products or customer profiles may be excluded.

Note : 25 kg malts and 500 g yeast packs do not earn loyalty points.

You can check your points balance directly in your customer account. Terms and conditions are detailed in our General Terms of Sale.

We ship your orders throughout mainland France, French overseas departments and territories (DOM-TOM), and across Europe.

If you are outside the European Union, it is possible to order via a freight forwarder based in France. In this case, we will provide the necessary administrative documents for smooth delivery. Please note: we cannot be held responsible for potential customs delays or blocks.

Available carriers include Chronopost, Colissimo, DPD, and Mazet, depending on the nature and volume of your order.

Pickup point delivery is offered depending on the size and weight of your package. If this option doesn’t appear at checkout, it’s probably because your package exceeds the allowed limits : maximum 20 kg and 100 cm in length.

Before choosing a pickup point, make sure it will be open during the estimated delivery period and that its hours match your availability.

Once the package is delivered, you have:

• 7 business days to pick up with Chronopost
• 9 business days with DPD Pickup
• 14 business days with Colissimo

After this period, the package will be automatically returned to us and return shipping costs will be your responsibility.

For any technical questions about brewing, we invite you to consult our blog articles, where you’ll find numerous tips and tutorials. You can also visit Univers Bière and the Forum des Brasseurs Amateurs — two essential resources to deepen your knowledge and exchange with other enthusiasts.

If you still cannot find the answer to your question, don’t hesitate to contact us via our support — our team will be happy to assist you.