Shipping

These Shipping & Delivery Terms supplement the General Terms and Conditions of Sale (GTCS) of the Rolling Beers website.
They outline the conditions for preparing, shipping, transporting, delivering, and receiving orders placed on the Site.

1. Order Preparation

1.1 Product Availability

Orders are prepared and shipped only when all items in the order are in stock.
No partial shipments are made unless expressly agreed to in advance by Rolling Beers.

1.2 Preparation Schedule

Orders are prepared Monday through Friday, from 8:00 a.m. to 3:30 p.m., excluding French public holidays.
Carriers collect parcels between 3:00 p.m. and 3:15 p.m. on business days.

1.3 Estimated Timelines and Automated Notifications

Rolling Beers does not guarantee 24/48‑hour shipping.
Occasional system errors or technical issues may occur without immediate detection.

Automated emails are normally sent:

• when the order enters the preparation stage;
• and when the order is shipped.

If these emails are not received within 48 hours for a fully in‑stock order, the Customer is invited to contact us by email to verify the status of the order.

2. Shipping Methods

The available shipping methods are those displayed on the Site during checkout (home delivery, pickup point, or other options depending on availability).

The Customer selects the delivery method when placing the order.
Rolling Beers reserves the right to adjust the shipping method if logistical, technical, or safety constraints require it, without changing the cost for the Customer.

3. Carriers, Estimated Delivery Times, and Contacts

3.1 Carriers Used

Depending on the nature, weight, volume, and destination of the order, deliveries may be handled by the following carriers (non‑exhaustive list):

• Colissimo / La Poste
  Estimated delivery: 48 to 72 business hours after shipment
  Recipient customer service: 09 69 39 99 98
  
  
• DPD
  Estimated delivery: 24 to 72 business hours after shipment
  Recipient customer service: 09 70 80 85 66
  
  
• Chronopost
  Estimated delivery: 24 to 72 business hours after shipment
  Recipient customer service: 09 69 39 13 91

These timelines are purely indicative and depend solely on the carrier.

3.2 Transport Liability

Once the parcel is handed over to the carrier, Rolling Beers no longer controls delivery timelines and cannot be held responsible for delays caused by the carrier, strikes, weather conditions, logistical incidents, or any force majeure event.

4. Shipping and Delivery Timeframes

4.1 Shipping Timeframes

The shipping times indicated on the Site or in the GTCS are indicative, expressed in business days, and apply:

• from the validation of payment;
• and provided all items are in stock.

4.2 Maximum Legal Delivery Time

In accordance with Article L.216‑1 of the French Consumer Code, Rolling Beers commits to delivering products within 30 days from the conclusion of the contract, unless otherwise agreed with the Customer.

If this deadline is exceeded, the Customer may exercise their rights under Article L.216‑6 of the French Consumer Code.

5. Shipping Fees

Shipping fees are automatically calculated by the carriers’ systems, based on:

• parcel weight;
• parcel volume;
• fragility;
• and the delivery address provided by the Customer.

These fees are clearly displayed before checkout, in accordance with applicable regulations.

6. Transfer of Risk and Ownership

Under Article L.216‑4 of the French Consumer Code, the risk of loss or damage transfers to the Customer when the Customer (or a designated third party) physically takes possession of the parcel.

Ownership of the products transfers to the Customer after full payment.

7. Tracking Information

When the order is shipped, an email containing tracking information is normally sent automatically to the Customer.

Technical issues or system errors may occasionally prevent these notifications from being sent.
In such cases, the Customer is invited to contact our customer service at: [email protected]

8. Order Receipt – Delivery Reservations

8.1 Mandatory Inspection Upon Delivery

The Customer must check the condition of the parcel and its contents upon delivery, ideally in the presence of the driver.

8.2 Legally Valid Reservations

In accordance with the French Commercial Code (Article L.133‑3) and applicable carrier rules:

• reservations must be specific, clear, detailed, and written;
• generic statements such as “subject to inspection” are legally insufficient.

Examples of valid reservations:

• “Box crushed on one corner – visible leakage”
• “Carton opened – missing item”

8.3 Accepting the Parcel with Reservations (Recommended)

Rolling Beers strongly advises Customers not to refuse the parcel, even in case of visible damage, and instead to accept it with detailed reservations.

Our customer service team, known for its responsiveness, will quickly provide an appropriate solution (replacement, refund, store credit) if an issue is confirmed.

9. Damaged, Missing, or Non‑Conforming Products

Any claim must be submitted to Rolling Beers as soon as possible, including:

• photos of the parcel and products;
• and the reservations made with the carrier.

After review, Rolling Beers will offer a solution in accordance with applicable regulations: replacement, refund, or another appropriate remedy.

10. Delivery Refusal and Customer Absence

10.1 Refusal of Delivery

If a parcel is refused without legitimate reason, return shipping fees may be charged to the Customer.

Accepting the parcel with reservations is strongly recommended, as it allows for faster and more favorable resolution.

10.2 Customer Absence

If the Customer is absent at delivery, the carrier’s own procedures for re‑delivery or parcel pickup will apply.

11. Delivery Outside Mainland France

Deliveries outside mainland France are available only when the option is offered on the Site.
Any customs duties, local taxes, or administrative fees are the sole responsibility of the Customer.