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These Shipping and Delivery Conditions supplement the General Terms and Conditions of Sale (T&Cs) of the Rolling Beers website.
Their purpose is to define the terms and conditions for the preparation, dispatch, transport, delivery and receipt of orders placed on the Website.
1. Order Preparation
1.1 Product Availability
Orders are prepared and dispatched only when all ordered products are available in stock.
No partial shipment is made unless Rolling Beers has given prior express agreement.
1.2 Preparation Days and Hours
Orders are prepared Monday to Friday, from 8:00 am to 3:30 pm, excluding French public holidays.
Carriers collect parcels between 3:00 pm and 3:15 pm on working days.
1.3 Indicative Timeframes and Automated Communications
Rolling Beers does not guarantee dispatch within 24/48 hours.
IT errors or malfunctions may occasionally occur without our teams being able to detect them immediately.
Automated emails are normally sent:
- When the order is being prepared;
- Then when it has been dispatched.
If these emails have not been received within 48 hours of a complete order being placed, the Customer is invited to contact us by email to check the status of their order.
2. Shipping Methods
The available shipping methods are those offered on the Website at the time of order confirmation (home delivery, pick-up point, other options subject to availability).
The Customer selects their delivery method when placing the order.
Rolling Beers reserves the right to adapt the shipping method if logistical, technical or safety constraints require it, at no additional cost to the Customer.
3. Carriers, Indicative Timeframes and Contact Details
3.1 Carriers Used
Depending on the nature of the order, its weight, volume and destination, deliveries are carried out in particular by the following carriers (non-exhaustive list):
- Colissimo / La Poste
Indicative timeframe: 48 to 72 working hours after dispatch
Customer helpline: 09 69 39 99 98
- DPD
Indicative timeframe: 24 to 72 working hours after dispatch
Customer helpline: 09 70 80 85 66
- Chronopost
Indicative timeframe: 24 to 72 working hours after dispatch
Customer helpline: 09 69 39 13 91
These timeframes are purely indicative and depend exclusively on the carrier.
3.2 Liability Related to Transport
Once the parcel has been handed over to the carrier, Rolling Beers no longer has control over delivery timeframes and cannot be held liable for delays attributable to the carrier, strikes, adverse weather conditions, logistical incidents or any case of force majeure.
4. Dispatch and Delivery Timeframes
4.1 Dispatch Timeframes
The dispatch timeframes indicated on the Website or in the T&Cs are indicative, expressed in working days, and are calculated:
- from the date of payment validation;
- subject to full product availability.
4.2 Maximum Statutory Delivery Period
In accordance with Article L.216-1 of the French Consumer Code, Rolling Beers undertakes to deliver the products within a maximum period of 30 days from the conclusion of the contract, unless otherwise agreed by the Customer.
Should this deadline be exceeded, the Customer may exercise their rights in accordance with Article L.216-6 of the French Consumer Code.
5. Delivery Charges
Delivery charges are calculated automatically by the carriers' systems, based in particular on:
- the weight of the parcel;
- its volume;
- its fragility;
- the delivery address provided by the Customer.
These charges are clearly and fully displayed before order confirmation, in accordance with applicable regulations.
6. Transfer of Risk and Ownership
In accordance with Article L.216-4 of the French Consumer Code, the risks of loss or damage to products are transferred to the Customer at the moment the Customer (or a designated third party) physically takes possession of the parcel.
Ownership of the products is transferred to the Customer upon full payment of the price.
7. Tracking Information
Upon dispatch, an email containing tracking information is normally sent automatically to the Customer.
IT faults or incidents may however prevent the sending of this information.
In such cases, the Customer is invited to contact our customer service team at: [email protected]
8. Receipt of Order – Reservations upon Delivery
8.1 Mandatory Inspection upon Receipt
The Customer is required to check the condition of the parcel and its contents upon delivery, in the presence of the delivery driver where possible.
8.2 Legally Valid Reservations
In accordance with the French Commercial Code (Article L.133-3) and the rules applicable to carriers:
- reservations must be precise, clear, detailed and in writing;
- general statements such as "subject to unpacking" are legally insufficient.
Examples of valid reservations:
- "Parcel crushed at one corner – visible leak"
- "Cardboard box open – item missing"
8.3 Accepting the Parcel with Reservations (Recommended)
Rolling Beers strongly advises the Customer not to refuse the parcel, even in the event of apparent damage, and to opt for acceptance with detailed reservations.
Our customer service team, known for its responsiveness, will find a swift and appropriate solution (replacement, refund, credit note) in the event of a proven issue.
9. Damaged, Missing or Non-Conforming Products
Any claim must be submitted to Rolling Beers as soon as possible, accompanied by:
- photos of the parcel and products;
- the reservations raised with the carrier.
Following review, Rolling Beers will propose a solution in accordance with applicable regulations: replacement, refund or other appropriate resolution.
10. Delivery Refusal and Customer Absence
10.1 Parcel Refusal
In the event of delivery refusal without legitimate reason, return costs may remain the Customer's responsibility.
It is strongly recommended to accept the parcel while raising reservations, as this allows for faster and more favourable dispute resolution.
10.2 Absence at Time of Delivery
If the Customer is absent at the time of delivery, the terms for re-presentation or parcel collection depend exclusively on the carrier.
11. Delivery Outside Metropolitan France
Deliveries outside metropolitan France are available only when the option is offered on the Website.
Any customs duties, local taxes or formalities are exclusively the Customer's responsibility.